Taking Sales to a Higher Level

Videos

Videos

Advice to others- Customer service excellence with Maersk Line

Advice to others- Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Behavior changes - Customer service excellence with Maersk Line

Behavior changes - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Comments from customers - Customer service excellence with Maersk Line

Comments from customers - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Driving the Decision - Customer service excellence with Maersk Line

Driving the Decision - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Introduction - Customer Service Excellence with Maersk Line

Introduction - Customer Service Excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Key Outcomes - Customer service excellence with Maersk Line

Key Outcomes - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Keys to Success - Customer service excellence with Maersk Line

Keys to Success - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Personal Involvement - Customer service excellence with Maersk Line

Personal Involvement - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Program Goal - Customer service excellence with Maersk Line

Program Goal - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

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Project Management - Customer service excellence with Maersk Line

Project Management - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Similar Situations - Customer service excellence with Maersk Line

Similar Situations - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Step 1 Analysis - Customer service excellence with Maersk Line

Step 1 Analysis - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Step 2 Consulting - Customer service excellence with Maersk Line

Step 2 Consulting - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Step 3 Training - Customer service excellence with Maersk Line

Step 3 Training - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Step 4 Implementation - Customer service excellence with Maersk Line

Step 4 Implementation - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Step 5 Consolidation - Customer service excellence with Maersk Line

Step 5 Consolidation - Customer service excellence with Maersk Line

This video is part of a series of videos based on interviews with Cary Bailey-Findley, Global Learning Manager Functional Development at Maersk Line, about the Customer service excellence program developed and successfully implemented with Mercuri International.

Read more
Important aspects of Key Account Management

Important aspects of Key Account Management

Dave Cusdin, technology sector expert at Mercuri International, talks about the most important aspects of successful Key Account Management

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Winning, growing and managing clients

Winning, growing and managing clients

View this video where Mr Higham explains how to win, grow and manage clients within the financial sector.

 

 

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Differentiating yourself

Differentiating yourself

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Differentiating yourself from Mercuri International on Vimeo.

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The first five minutes with a client

The first five minutes with a client

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

The first five minutes with a client from Mercuri International on Vimeo.

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The first person your client calls

The first person your client calls

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

The first person your client calls from Mercuri International on Vimeo.

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Gaining client commitment

Gaining client commitment

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Gaining client commitment from Mercuri International on Vimeo.

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Getting referrals

Getting referrals

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Getting referrals from Mercuri International on Vimeo.

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Keeping in touch

Keeping in touch

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Keeping in touch from Mercuri International on Vimeo.

 

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Preparing for client meetings

Preparing for client meetings

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Preparing for client meetings from Mercuri International on Vimeo.

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Understanding the customer

Understanding the customer

Part of our series of best practices in how to win, grow and manage clients the financial & professional services sector.

Understanding the customer from Mercuri International on Vimeo.

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Advice to others - Interview with Gertjan van der Weijden at Philips

Advice to others - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Analysis - Interview with Gertjan van der Weijden at Philips

Analysis - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Background - Interview with Gertjan van der Weijden at Philips

Background - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Design - Interview with Gertjan van der Weijden at Philips

Design - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Implementation - Interview with Gertjan van der Weijden at Philips

Implementation - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Introduction to Philips Trusted Advisor program - Harry Jonkers, GAM Mercuri International

Introduction to Philips Trusted Advisor program - Harry Jonkers, GAM Mercuri International

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

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Keys to Success - Interview with Gertjan van der Weijden at Philips

Keys to Success - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Outcome for the business - Interview with Gertjan van der Weijden at Philips

Outcome for the business - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Outcome for the people - Interview with Gertjan van der Weijden at Philips

Outcome for the people - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Training - Interview with Gertjan van der Weijden at Philips

Training - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Why Mercuri? - Interview with Gertjan van der Weijden at Philips

Why Mercuri? - Interview with Gertjan van der Weijden at Philips

This is a series of videos based on interviews with Gertjan van der Weijden, Director of Customer Service and Operations at Philips Healthcare Benelux, about the Trusted Advisor program for Service Engineers developed and successfully implemented with Mercuri International.

Read more
Advice to others - Interview with Pierre Jover at HP

Advice to others - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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The Analysis Phase of the Project - Interview with Pierre Jover at HP

The Analysis Phase of the Project - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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Consolidation - Interview with Pierre Jover at HP

Consolidation - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

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The Consulting Phase of the Project- Interview with Pierre Jover at HP

The Consulting Phase of the Project- Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
Implementation - Interview with Pierre Jover at HP

Implementation - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
Outcomes for the Business - Interview with Pierre Jover at HP

Outcomes for the Business - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
Outcomes for the people - Interview with Pierre Jover at HP

Outcomes for the people - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
Results of the Project - Interview with Pierre Jover at HP

Results of the Project - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
Training - Interview with Pierre Jover at HP

Training - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
Why Mercuri/PMI - Interview with Pierre Jover at HP

Why Mercuri/PMI - Interview with Pierre Jover at HP

This video is part of a series of interviews with Pierre Jover, Vice President & General Manager Channel Sales PPS EMEA at Hewlett Packard, on the Fly High Senior Management Development program developed and successfully implemented with Mercuri International and PMI.

Read more
The Bowtie approach to Key Account Management

The Bowtie approach to Key Account Management

Learn more about the bowtie approach to KAM from Dave Cusdin, Industry head IT and Technology at Mercuri International. This short video explains how to set up your organization for efficient Key Account Management.

 

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Important aspects of Key Account Management

Important aspects of Key Account Management

Dave Cusdin, technology sector expert at Mercuri International, talks about the most important aspects of successful Key Account Management

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The key drivers in the technology sector and what Mercuri International can do for you

The key drivers in the technology sector and what Mercuri International can do for you

Mercuri International's global practice leader within technology, Dave Cusdin, explains the key drivers within the technology sector and what Mercuri International can do for you in the that sector.

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Webinar on Financial Acumen for KAM

Webinar on Financial Acumen for KAM

Are you interested in how to increase the financial acumen among your Key Account Managers? Then listen to this one hour webinar, arranged on October 25 by independent research agency ESR, where Hajo Rapp from Siemens and Dave Cusdin from Mercuri International discuss this topic with ESR's Dave Stein and share their best practices and key learni..

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